Purpose This policy defines the terms under which AzfaltTV offers refunds and handles cancellations. It protects AzfaltTV’s ability to deliver high-quality services, manage resources, and respect client expectations.
Scope Applies to all paid studio services, including production hours, post-production, equipment rental, and package bundles unless a separate written agreement states otherwise.
Cancellations are permitted up to the cutoff time specified in the service agreement, subject to any nonrefundable deposits or pre-paid components.
Refund eligibility depends on the specific service, timing of cancellation, and delivery status. Nonrefundable deposits, usage-based charges, and third-party costs may apply.
Modifications to scope or timelines are not automatically refunds; they are evaluated case-by-case under the Change Policy.
Eligible only when AzfaltTV cannot provide the agreed-upon service due to studio unavailability or material breach by AzfaltTV.
May be offered when services were partially delivered or when cancellation occurs after resources have been allocated but before completion.
Approved refunds are issued to the original payment method within the timeframe stated in the service agreement, typically within 7–14 business days.
Clients may be required to provide documentation supporting their refund or cancellation claim, including order numbers, invoices, and correspondence.
AzfaltTV reserves the right to request additional information to verify eligibility.
Nonrefundable deposits and any costs arising from third-party services not controlled by AzfaltTV.
Cancellations for reasons outside AzfaltTV’s control after service commencement, unless otherwise stated in the service agreement.
Dispute Resolution Disputes related to refunds or cancellations shall be resolved per the terms of the applicable service agreement, including escalation to support@azfalttv.com for resolution and, if necessary, mediation or arbitration.
Changes to Policy AzfaltTV may revise this Refunds & Cancellations policy. Changes will be communicated to clients and staff and will apply to future bookings. Continued use of services after changes constitute acceptance.
Contacts For refunds or cancellation questions, contact support@azfalttv.com.